[[{“value”:”Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: – Handles 2/3 rd of our customer service enquires – On par with humans on customer satisfaction – Higher accuracy leading to a 25% reduction in repeat inquiries – Customer
The post Your friendly AI assistant (it’s happening) appeared first on Marginal REVOLUTION.”}]]
Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: – Handles 2/3 rd of our customer service enquires – On par with humans on customer satisfaction – Higher accuracy leading to a 25% reduction in repeat inquiries – Customer resolves their errands in 2 min vs 11 min – Live 24/7 in over 23 markets, communicating in over 35 languages It performs the equivalent job of 700 full time agents…
Link here.
The post Your friendly AI assistant (it’s happening) appeared first on Marginal REVOLUTION.
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