Before AI replaces you, it will improve you, Philippines edition

 [[{“value”:”Bahala says each of his calls at Concentrix is monitored by an artificial intelligence (AI) program that checks his performance. He says his volume of calls has increased under the AI’s watch. At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through
The post Before AI replaces you, it will improve you, Philippines edition appeared first on Marginal REVOLUTION.”}]] 

Bahala says each of his calls at Concentrix is monitored by an artificial intelligence (AI) program that checks his performance. He says his volume of calls has increased under the AI’s watch. At his previous call center job, without an AI program, he answered at most 30 calls per eight-hour shift. Now, he gets through that many before lunchtime. He gets help from an AI “co-pilot,” an assistant that pulls up caller information and makes suggestions in real time.

“The co-pilot is helpful,” he says. “But I have to please the AI. The average handling time for each call is 5 to 7 minutes. I can’t go beyond that.”

Here is more from Michael Beltran, via Fred Smalkin.

The post Before AI replaces you, it will improve you, Philippines edition appeared first on Marginal REVOLUTION.

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